Fees out of your takings
the default- The customer pays
- £20.00
- Stripe takes
- about £0.50
- Callover takes
- £0.30
- You receive
- about £19.20
What Callover costs
A percentage of what you take by card, with a ceiling, and nothing at all in a quiet month.
1.5 per cent
of the class price, on each card booking
£0
a month, whatever you sell
£0
in a month with no card bookings
There is no monthly fee. Set-up is a sitting with us, and we agree what it costs before we start.
The fee is 1.5 per cent of the class price, rounded to the nearest penny, on each card booking your page takes.
It is the same 1.5 per cent on every booking, for the whole studio, however many you take.
It is worked out on the server from your own prices, never from a figure a browser sent.
Cash, a bank transfer or a card machine at the venue carries no fee. Callover only sees card bookings made through your page.
Callover is not registered for VAT, so no VAT is added to the fee.
What Stripe charges on top
Stripe's fee is Stripe's, and it is charged whatever you take bookings through.
On a standard UK card that is about 1.5 per cent plus 20p. Stripe sets it, and Stripe's own pricing page is the authority.
A premium card, a company card or a card from outside the UK costs more. Nothing here promises a figure for those.
On a £20 class Stripe's share is about 50p, and Callover's is 30p.
Callover takes no share of Stripe's fee and adds nothing to it. Both are visible in your own Stripe account.
Who pays the fees
Off by default: the two fees come out of what reaches you. On: every figure on your page includes them.
Fees added to the price
- The customer pays
- £20.81
- Stripe takes
- about £0.51
- Callover takes
- £0.30
- You receive
- about £20.00
A £20 class, either way. The switch is in your settings and it moves every published figure in one step.
With the fees added, one figure is shown everywhere: on the class card, in the letters and on the card page.
£112.53
This includes £109 for the class and £3.53 in card and booking fees.That line is what a customer reads under the figure. It explains a price already given; it never adds to one.
A mandatory fee may not appear later in the journey.
That is the Digital Markets, Competition and Consumers Act 2024, in force since 6 April 2025.
The figure does not move during the month.
The rate is the same on the first booking of the month and the hundredth, so a published price never changes under a customer.
The figure with the fees added assumes a standard UK card. On a premium or overseas card a few pence less reaches you.
What that comes to in a month
Four months at the sample studio's own prices. Callover's column is exact; Stripe's is what a standard UK card costs.
| A month of card bookings | Callover takes | Stripe takes, about | Callover works out at |
|---|---|---|---|
| Nothing taken by card | £0 | £0 | nothing |
| 8 single classes at £14, so £112 | £1.68 | £3.28 | 1.5 per cent |
| 6 terms at £140, so £840 | £12.60 | £13.80 | 1.5 per cent |
| 12 terms at £140, so £1,680 | £25.20 | £27.60 | 1.5 per cent |
| 20 terms at £140, so £2,800 | £42.00 | £46.00 | 1.5 per cent |
It is 1.5 per cent at every size, so the column is simply the month's card bookings divided by sixty-six and two thirds.
The month is a calendar month in your own time zone, and the ledger starts again at nothing on the first.
A quiet month, and no invoice
A month with no card bookings costs nothing. There is no minimum, no monthly fee, and nothing to cancel to avoid one.
Nothing is ever invoiced. Each fee comes off its own payment as it is made, the way Stripe's own fee does.
Your dashboard shows what has been taken this month, booking by booking. The same figures are in your Stripe account.
A term that runs in September and a quiet August are the ordinary shape of this trade, and the fee follows it.
Where the money goes
Your booking page creates the card payment on your own Stripe account, with Callover's fee attached to that one payment.
The payout goes to your bank on your own schedule. The receipt, the statement line and the Stripe dashboard are yours.
A refund or a dispute comes out of your balance, not ours, and neither is something Callover can do for you.
Callover never holds your money and has no way to move it. Its only claim on a payment is the fee on that payment.
Connecting is one button in your dashboard. Stripe asks for the details, and makes you an account if you have none.
Your own room, your own Stripe
Callover puts the payment on your account. It never holds it.
Questions about the money
When do I pay Callover?
You do not. The fee comes off each card payment as it is made, so there is no invoice and nothing to settle.
Your dashboard shows each fee beside the booking it came from, and your Stripe account shows the same figures.
What if a booking is refunded?
Callover returns its fee. When you refund a card booking in your Stripe account, the fee on that booking goes back into your balance.
A partial refund returns the same share of the fee. Stripe's own fee is Stripe's, and Stripe does not return it on a refund.
It happens the next time Callover reads your Stripe account: at least once a day, while it stays connected. You need not ask.
A card dispute or chargeback is not a refund, and Callover's fee is not returned on one.
Does a payment at the venue carry a fee?
No. Cash, a bank transfer and a card machine at your venue are yours alone. You log them so the register is right.
Callover's fee exists only on a card booking made through your page.
What does Stripe charge?
Stripe sets its own fee, about 1.5 per cent plus 20p on a standard UK card, and charges it whatever you take bookings through.
Premium, company and non-UK cards cost more. Stripe's own pricing page is the authority, not this one.
Can I add the fees to my prices?
Yes, with one switch. Every figure on your page, in your letters and on the card page then includes both fees.
A £20 class becomes £20.81, of which Stripe takes about 51p and Callover 30p, so £20 reaches you on a standard UK card.
The breakdown is shown under the figure, because a mandatory fee may not be added later in the journey.
Is there a contract or a minimum?
No minimum and no notice period. If you stop taking card bookings, Callover takes nothing.
The terms are on the terms page. Your bookings live in your own database, and you can have a copy at any time.
More than one venue or organiser
Each site runs as its own deployment with its own dashboard, its own database and its own Stripe account.
Book a sample place yourself
The demo runs in your browser with fictional names. Book a place, join the waiting list, read the letters.
